面议
苏州工业园区 | 5年以上经验
发布时间:2019-05-24 23:35:28 | 截止时间:2019-05-31
基本信息:
  • 售前/售后技术支持经理
  • 有经验要求
  • 临时
  • 若干
职位描述及要求:
  • Job Requirement:
    1. University Degree, Technical background, majoring in refrigeration, manufacturing, or electric is a plus;
    本科及以上学历,理工科专业,暖通、制冷、自动化,机械,或相近专业类优先
    2. More than 5-year sales experience or service experience in large industrial product or equipment;
    5年以上大型工业类产品服务或销售经验;
    3. Good skills in English, both oral and written, be able to communicate in business cases with oversea colleagues and customers;
    口语熟练,书写流利, 能够和国外同事及客户进行商务交流;
    4. Excellent interpersonal skills with external customers and internal resources;
    具备较强的沟通协调能力、分析解决问题能力和团队协作管理能力;
    5. Be willing to travel based on needs;
    适应经常出差

    Job Description
    1. Follow up Global Service Strategy, and make local service business Plan;
    执行公司全球服务战略,制定本地业务计划;
    2. Fulfill the KPIs for service department, include but not limited at customer service and value added service business.
    完成服务部门KPI业务指标, 包括但不限于客户服务和增值服务业务;
    3. Develop service partner network within China, to enhance China service capability and support business growth;
    发展服务渠道网络,提升渠道服务能力,支持业务增长;
    4. Managing escalation of customer issues, working closely with customer and internal teams to get to resolution. Working with Quality and Product management Dept. to ensure that defects impacting customers are addressed expeditiously.
    处理客户投诉事宜,协调内部团队,保持与客户的沟通,解决客户的问题。与质量部门,产品管理部门合作,确保客户端出现的问题,找到了原因并得到了妥善改进。
    5. Develop service business, include but not limited at spare parts, repairing, maintenance, retrofit engineering and services.
    发展公司服务业务,包括但不限于备件,维修,维护,改造工程和服务等。
    6. Follow up with key end users to increase customer satisfactory and grow service business;
    跟踪重点最终用户,提升客户满意度, 发展服务业务;
    7. Coordinate and response to the request from Asia Pacific region, work with the service colleagues from Singapore and India, solve customer issues and close orders.
    协调响应中国以外的亚太区域的服务需求,与印度,新加坡等国家的服务团队配合;
    8. Responsible for service ticket review, service cost approval, invoice etc.
    负责服务工单的审核,维修费用的审批、结算等一系列工作;
    9. Other tasks assigned by company leaders;
    完成上级交代的其他任务;
岗位条件:
  • 本科
  • 英语 熟练
  • 仪器仪表类>制冷与低温技术
  • 不限
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  • 外商独资、外企办事处
  • 机械制造/机电/重工
  • 50-99
  • 苏州市苏州工业园区兴浦路333号现代工业坊5-1-D
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